Refunds & Returns

Refunds & Returns Policy
Last updated: January 21, 2026

At Evolart, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read our Refunds & Returns Policy carefully before initiating a return.

1. Return Window  
We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

2. Eligibility for Returns  
To be eligible for a return, the item must:
- Be unused, unworn, and unwashed  
- Be in the same condition as received  
- Have all original tags intact  
- Be in its original packaging  
- Be accompanied by the receipt or proof of purchase  

3. Non-Returnable Items  
The following items are not eligible for return or refund:
- Innerwear, socks, or personal hygiene items  
- Customized or made-to-order products  
- Items purchased during sale, clearance, or promotional offers  
- Gift cards  

4. How to Request a Return  
To initiate a return, please contact us at:
Email: evolartofficial@gmail.com  

Once your return request is approved, we will provide instructions on how and where to send your item. Items sent back without prior approval will not be accepted.

5. Damaged or Incorrect Items  
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately.  
We may ask for photos or videos for verification before processing the return or replacement.

6. Return Shipping Costs  
- If the return is due to a defective product or an incorrect item sent by Evolart, we will bear the return shipping cost.  
- For returns due to change of mind or size issues, return shipping costs may be borne by the customer.

7. Exchanges  
Exchanges are subject to product availability.  
The fastest way to get a replacement is to return the item and place a new order once the return is approved.

8. Refunds  
Once we receive and inspect your returned item, we will notify you about the status of your refund.  
If approved, the refund will be processed to your original payment method within 7–10 business days.  
Please note that banks or payment providers may take additional time to reflect the amount.

9. Contact Information  
For any questions regarding returns, refunds, or exchanges, please contact us:

Brand Name: Evolart  
Email: evolartofficial@gmail.com  
Phone / WhatsApp: +91 6296309241  
Address:  
Garia, Near Garia Railway Station  
Kolkata, West Bengal – 700152  
India