Refunds & Returns

At Evolart, we want you to look and feel your best. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Window

You have 7 calendar days from the date of delivery to request a return.

To be eligible for a return, the item must be:

  • Unused, unwashed, and in the same condition as received
  • In original packaging with all brand tags intact
  • Accompanied by the receipt or proof of purchase

2. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund:

  • Innerwear and socks
  • Items purchased during Final Sale or Clearance events
  • Items that have been altered, tailored, or damaged after delivery

3. Returns Process

To initiate a return, please follow these steps:

  1. Email us at bunastore7@gmail.com or WhatsApp us at +91 6296309241 with your Order ID and reason for return.
  2. Once your request is approved, we will:
    • Arrange a reverse pickup (if available in your area), or
    • Provide instructions to ship the product back to our warehouse in Garia, Kolkata.
  3. If you ship the product yourself, we recommend using a trackable courier service.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved:
    • Online payments will be refunded to the original payment method (Credit Card, Debit Card, or UPI).
    • For Cash on Delivery (COD) orders, we will request your bank details or UPI ID to process the refund.
  • Refund Timeline:
    • Refunds are typically processed within 5–7 working days, depending on your bank or payment provider.

5. Exchanges

  • We offer one free size exchange per order, subject to stock availability.
  • The 7-day return window applies to exchanges as well.
  • Additional exchanges may incur shipping charges.

6. Shipping Costs for Returns

  • If the return is due to a defective product or incorrect item sent by Evolart, we will bear all return shipping costs.
  • For change-of-mind returns or size issues beyond the first free exchange, shipping costs may be borne by the customer.

7. Contact Us

For any assistance regarding returns, refunds, or exchanges, please contact us:

Brand Name: Evolart
Email: bunastore7@gmail.com
Phone / WhatsApp: +91 6296309241
Address: Garia, Near Garia Railway Station Kolkata, West Bengal – 700152 India